Shipping is via Fedex or UPS. Fedex ground will take 1-7 business days for continental US destinations. Fedex priority (aka Express Saver) will take 1-3 days within the US. Fedex 2 day will take 2 days to most destinations in the US. Next day is standard overnight, delivery by the end of the next business day to most US locations. Note that Fedex delivery days are quoted in business day terms, as they do not deliver on weekends nor count weekends/holidays toward delivery time. Some remote destinations add a day to delivery times.
Returns of unused pre-made products are accepted within 30 days of purchase with valid justification. We cannot accept returns on custom-cut cables (unless there is a manufacturing defect), so please make sure that what is ordered is what is actually needed. Please email to coordinate. Warranty returns are accepted for the length of the warranty period for the particular item. Improper installation and/or abuse or modification of the product voids all warranties or returns.
You must contact us for an RMA number and use it inside and outside the box returning the product. Returns that arrive without a proper RMA will not be accepted for delivery and will be returned to the sender by the shipping company.